![]() ![]() But what I know took years to learn and perfect the skill. Do not repeat the steps if you face any problems.If you are confused about any instruction, stop and ask.I will not knowingly suggest you any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system. We may be using Safe mode which will cut you off from the internet and you will not always be able to access this thread. Please print or save the instructions I give you for quick reference.Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise. Please do not attach your logs or put them inside code/quote tags.Please do not try to fix anything without being asked.Keep up with me until I declare you clean. Malware removal is a complicated process and so don't stop following the steps even if the symptoms are not found.Please do not install any new software while we are working on this system as it may hinder our process.Failing to comply will result in denial of future assistance. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time.Before we proceed, please, acknowledge yourself the following(s): My name is Valinorum and I will be the acolyte today. Please let me know what info I can provide to help troubleshoot this. I'm afraid my only option is wiping my entire HD at this point. PLEASE HELP!! I guess not many Americans face this issue given how few online solutions exist post 2015. Who knows what data is being copied/transmitted/etc. When I attach an external HD, i now get a chinese popup box indicating the malware is deeply rooted throughout my system. It clearly didn't help as the processes still run upon startup. Wasn't able to disable the program via task manager's startup tab (said I didn't have permission), however, when running in safemode I was able to do so. It's as if the program itself is gone but the malware still uses my wifi to automatically run. That said, the chinese program is no longer in the list of programs to uninstall (via control panel) nor is it listed in Revo programs I can uninstall. IT DID NOT WORK because the malware processes (see attached screenshots) still run upon startup. I did that, uninstalled the 360 program, then used Revo to delete any remaining registry or program files (using the advanced option after you uninstall). Most promising one suggested I install Revo Downloader Pro. Googling solutions returned limited results. Malwarebytes scan (hyper scan, threat scan, custom scan on startup) always returns zero issues. Uninstalling the program was a fail (even running in safemode). Also not exactly sure what information is relevant, so hopefully this helps: I'm by no means an experienced troubleshooter, so I DESPERATELY need help. Now my system is riddled with some sort of undeleteable chinese malware. Made the mistake of downloading youku's player/downloader program. ![]()
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